To submit pictures through the app and easily contact support make sure to set up your email in your phone settings.
For iOS users:
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Go to your phone Settings > Mail, then tap Accounts.
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Tap Add Account, then select your email provider.
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Enter your email address and password.
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If you see Next, tap Next and wait for Mail to verify your account.
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If you see Save, tap Save
For Android users:
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Open your phone's Gmail app and navigate to the Settings section.
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Tap Add account.
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Tap Personal (IMAP/POP) and then Next.
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Enter your full email address and tap Next.
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Choose the type of email account you will be using.
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Enter the password for your email address and tap Next