Resolving the "Something Went Wrong" Error
Encountering errors can be frustrating, but we're here to help! If you receive the "Something went wrong" error message, please try the following troubleshooting steps:
Fix 1: Enable Premium Goals
Sometimes, this issue is resolved by activating one of the premium goals. Here’s how you can do this:
- Go to the Menu.
- Tap on "Goals".
- Set one of the premium goals from "Off" to "On"
Fix 2: Restart the App
If enabling a premium goal doesn't resolve the issue, try restarting the Fooducate app:
- Force quit the app. If you're unsure how to do this, follow these instructions.
- Launch the app again.
- Try Fix 1 now.
Fix 3: Check your payment method
When encountering transaction issues, it's worth considering that your payment method could be the cause. Details like card validity, account balance, and bank policies can sometimes interfere with transactions. A quick review of your payment setup might reveal simple fixes or necessitate a check-in with your bank.
Fix 4: Check Your WiFi
Connectivity issues can often disrupt in-app transactions. Ensuring a stable WiFi connection can be a simple yet effective step. If you suspect WiFi issues, try switching to a different network or use mobile data as an alternative to see if it resolves the problem.
Fix 5: Restore Purchases
Still no luck? You may need to restore your purchases within the app:
- Go to the Menu.
- Tap on "Premium Features".
- Scroll to the bottom of the screen.
- Tap on "Restore Purchases".
What to do if these fixes don't work
Step 1. Gather Useful Information
Before reaching out to support, it's crucial to prepare relevant information. This can expedite the support process and improve the chances of a quick resolution.
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Find Purchase Receipts:
- Apple: Check your email for receipts sent from Apple or access your purchase history through the Apple ID account used for the transactions.
- Google: Look for emails from Google regarding your purchases or view your purchase history in the Google Play Store under your account.
Note: Receipts are crucial for verifying purchase-related issues.
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Describe the Issue:
- What exactly happened?
- When did this happen?
- Steps you've taken to try and resolve it
Step 2. Contact Support
Reaching out to support with the right information is key.
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Use In-App Support:
- This is often the most efficient way as it may automatically include details about your app version and device.
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Crafting Your Message:
- Include purchase receipts or reference numbers.
- Detail the issue clearly and concisely.
- Mention any troubleshooting steps you've already taken.